De Blancas Warranty Policy
At De Blancas, we take great pride in the quality and craftsmanship of our jewelry. To ensure your confidence in our products, we offer a 3-year warranty on all purchases, covering material and manufacturing defects under normal use. Please review the details of our warranty policy below.
Warranty Coverage
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The 3-year warranty applies to all De Blancas jewelry from the date of purchase.
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This warranty covers defects in materials or craftsmanship, including:
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Loose or missing pearl due to manufacturing issues.
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Faulty clasps, settings, or structural defects.
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Discoloration or material degradation unrelated to improper care.
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If your chain is broken, we will replace it with a new one. However, it is your responsibility to ensure the chain is not tangled.
What is Not Covered?
This warranty does not cover:
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Damage caused by accidents, improper handling, misuse, or unauthorized repairs.
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Normal wear and tear, including scratches, fading, or tarnishing over time.
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Lost or stolen items.
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Damage resulting from exposure to chemicals, perfumes, or extreme conditions.
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Chains that break due to tangling or improper storage.
How to Make a Warranty Claim
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Contact Us – Email our customer service team at [email protected] with your order details and a description of the issue.
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Provide Proof – Attach clear photos of the damaged item and proof of purchase.
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Return the Item – If your claim is approved, we will provide instructions on returning the item.
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Repair or Replacement – Depending on the nature of the defect, we will either repair or replace your item free of charge.
Additional Terms
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Customers are responsible for shipping costs when sending items back for warranty service. We will cover return shipping costs for approved repairs or replacements.
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If the item cannot be repaired or replaced with the same model, we may offer a comparable item of equal value.
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The warranty is non-transferable and applies only to the original purchaser.
For any questions regarding our 3-year warranty, please reach out to our support team at [email protected].